Common Questions about Reunion Vacation Homes

1.) Who is Reunion Vacation Homes?
Reunion Vacation Homes is an independent property management company that manages a large selection of privately owned vacation rental properties located inside Reunion. Reunion Vacation Homes should not be confused with Reunion Resort itself as we are not affiliated with, sponsored by or related to Reunion Resort & Club of Orlando, Salamander Hotels & Resorts or their affiliates. We do not control the homeowners association that manages areas such as the resort landscaping and buildings. Neither do we operate the membership office or any of the resort amenities such as the pools and restaurants. Therefore many elements of the resort itself are out of our control. Our offices do adjoin Reunion to deliver first class service to our guests, therefore we’re at hand to assist with any issue that may arise in the property you have rented from us. We have a team inside the resort 7 days a week.

2.) How close is Reunion to the airport?
Reunion Resort is located 28 miles from Orlando International Airport.

3.) How near is Reunion to Walt Disney World® and other area attractions? The main gates of Reunion Resort are located within 6 miles of the entrance to the Walt Disney World Resort® and just a 20-25 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.

4.) How much is the deposit to reserve a vacation rental?
To reserve a rental property, we will require 20% of the total rental cost.

5.) When is the final balance due?
The final balance is due 45 days prior to your arrival.

6.) What is the compulsory security deposit?
A security deposit of $500 to $1,000 may be held on behalf of the owners for selected properties against loss or damage caused to the property and its contents. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit is paid by credit card with the final balance.

7.) How do I place a reservation for one of your Reunion vacation rentals?
Once you find the home of your choice, there are two easy-to-follow ways to book your vacation with Reunion Vacation Homes. You can choose to place the reservation directly online through our secure website 24/7, or call one of our Reunion Vacation Homes representatives toll-free at 1-855-453-5400, or 321-323-7810 for calls outside the USA and Canada.

8.) When will I receive my Rental Voucher and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, Reunion Vacation Homes will e-mail you a Rental Voucher which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay.

9.) Will I stay in the specific property I have chosen?
Absolutely yes! Once you have booked either online or through one of the Reunion Vacation Homes representatives, the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another property, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a full refund.

10.) Where do I collect the keys to the property?
At Reunion Vacation Homes, we understand the importance of being able to enjoy every last minute of your holiday! All of our properties have an electronic lock. An entrance code will be sent to you once we receive payment of the final balance. You can go straight from the airport to your villa.

11.) What time can I enter the home and when do I have to depart?
The home can be occupied any time after 4:00 pm on your day of arrival. The home must be vacated by 10:00 am on your departure date.

12.) Early check-in / out?
Early check-ins or late check-outs can be requested for an additional charge, the charge depends on the property but ranges from $50 to $250 each. The standard check-in time is after 4:00 pm, the early check-in time is after 1:00 pm. The standard check-out time is 10:00 am, the late check-out time is 1:00 pm. All early check-ins or late check-outs are subject to no other reservations in the property at the time of your arrival/departure. As such, these will be tentatively booked, and confirmed only within the last 72 hours prior to your arrival. It is the guest’s responsibility to contact Reunion Vacation Homes within 72 hours of arrival to confirm availability.

13.) Do I have access to all of the amenities in Reunion?

Un-restricted access to the following pools:

Only if you wish to have access to an additional 5 of Reunion’s pools including the Water Park and the Tennis courts or Golf will you need to be registered as a House Guest, all guests over the age of two will need a guest pass for these amenities. If the property you have reserved has Resort Membership then for a fee you can register in advance to use these additional amenities.

Once registered, guests will have simultaneous access to these additional amenities on the chosen date. For example, someone in your party could play golf whilst the rest of your party spends time at the water park, or you could golf in the morning and go to the water park in the afternoon.

Optional Access to the following pools is available via house guest registration:

All Reunion property owners with membership have a limited number of days they can appoint to house guests. Therefore the house guest registration is not for the entire length of your stay, just the specific date(s) you wish to access the Water Park, Tennis or Golf. Typically we can allocate 1-2 days of access per week of stay.

The cost of registration is $25 for up to 8 guests, for one day, additional guests after the first 8 will incur an additional $5 registration fee each on top of the initial $25 fee. Additional days if available can be purchased, each additional day will require the same registration fees. The Resort rules require you to register your desired date(s) at least 5 business days before your arrival. If the guest does not give 5 business days notice an additional late fee of $25 by the resort will apply. All registration fees above will have tax on top.

Once you have paid for registration and chosen your date(s) guests will be able to use the Water Park for your chosen day(s) for a fee of $15 each for adults and $10 each for children, which is payable at the entrance of the water park. The water park is open 7 days a week from 10:00 am to 6:00 pm (Weather Permitting).

To play Tennis there is a $20 court fee, Once you have the house guest registration in place please call the resorts Tennis pro-shop on 407 662 1630 to confirm the price and reserve a court.

To play Golf there are additional green fees of $100 during low season (Jun to Dec) and $160 during peak season (Jan to May), as these can be subject to change please call the resorts Golf pro-shop on 407-396-3199 for current rates. Golf tee times can be reserved up to two weeks in advance.

If we are not sent your dates in time we will not be able to register you. Once registered, your dates cannot be changed, credited or reissued even if the water park is closed or you choose not to collect or use the passes.

14.) Are pets allowed in the rental properties?
No, pets are not allowed in any of our properties. Reunion Vacations Homes has a strict no pet policy. Those found to be in violation of this policy will be subject to a minimum $500 penalty fee.

15.) Are the kitchens fully equipped?
All of our vacation rental properties are fully equipped with everything you’ll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of Reunion Vacation Homes properties come complete with toasters, coffee makers, blenders, cookware, dishes, glasses and utensils.

16.) Are all linens and towels provided?
Yes, all linens and towels are provided, however we would recommend taking beach towels for the pool area.

17.) Are hairdryers provided?
Yes, hairdryers are provided in all of our properties.

18.) Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our properties.

19.) Is there a telephone in the property?
There is a telephone provided in all Reunion Vacation Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.

20.) Is a housekeeping service provided?
A housekeeping service can be provided, however there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay “trash n tidy” cleans as you like ranging from a daily maid service, to a single mid stay clean half way through your stay.

21.) Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.

22.) What is your Cancellation Policy?
By making a reservation and payment the guest accepts and agrees to our terms and conditions which include the cancellation policy outlined below: The rental deposit of 20% is non-refundable. All cancellations must be received in writing and are subject to the following penalty percentages of the total rental fee:

• 20% from initial date of booking up to 45 days prior to the arrival date.
• 50% if less than 45 days prior to the arrival date.
• 75% if less than 30 days prior to the arrival date.
• 100% if less than 15 days prior to the arrival date.

You are reserving a specific property for specific dates. The dates and the property cannot be changed, doing so would effectively be cancelling the original reservation, and so the cancellation policy would apply. If the length of stay is reduced from the original dates, the cancellation policy will apply to the nights that have effectively been cancelled. Cancellations of the arrangement due to non-payment of the balance by the due date will result in a loss of all monies. All cancellations must be confirmed in writing.

23.) Are there any activities at the resort for children?
In addition to the supervised activities at Kids Crew, there is a children’s interactive play area at the Water Park, a playground at Centre Court Ridge and Whisper Way and small arcade at the Seven Eagles Pavilion. *To access the Water Park a registration fee is payable and access requires pre-registration.

24.) Are the swimming pools heated?
The only resort pool that is heated is the Seven Eagles community pool, and is heated to approximately ten degrees warmer than the outside air.

25.) What about Baby Equipment?
Most properties provide complimentary use of a portable folding “Pack-N-Play” crib (which serves as a playpen as well), high chair and stroller. Optional full-size cribs and double strollers are available to rent for a fee. The crib or double stroller will be delivered prior to your check-in time of 4:00 pm and picked up from the property upon your departure.

26.) What about a BBQ grill?
Many of our properties have an outside summer kitchen complete with a Gas BBQ. Please check when booking that the home you have selected does indeed have one. A tank of propane is supplied but should it become necessary during the stay, it is the guests’ responsibility to replenish. If the home does not provide one then a Gas BBQ grill can be rented and delivered to your home upon your arrival. A single tank of gas is included and all you’ll need to do is bring the ribs and BBQ sauce!

27.) What are Reunion Vacation Homes’ Office Hours?
Our regular office hours are 9:00 am to 5:00 pm EST Monday through Sunday. Guests calling to place a reservation or those with general inquiries outside of office hours are able to leave messages on our voicemail system. Reunion Vacation Homes will do its utmost to reply to all voicemail messages within the next business day.

28.) If we have a problem with the home, what should we do?
During regular business hours, you may call us toll-free at 1-877-969-0747 and speak directly to one of Reunion Vacation Homes qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your peace of mind, we additionally have a representative on-call 24/7 on our toll-free number, to deal with any emergency situation within your Reunion property.

29.) What if I leave personal items behind?
Vacation rental properties “self-catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.

30.) Do I need to pay for pool heat to have the Spa / Hot tub heated?
Yes. If you would like the spa to be heated you will need to order pool heating with your reservation. A spa or Hot Tub is not able to be heated on its own. The spillover Spas are attached to the pool, using the same water. There is no option to only heat the spa since it is the same water as the pool.

When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down.

31.) Will heated pools cool down over night?
Yes, the pool heaters operate on a timer and are set to come in the morning and go off in the evening, there will be some cooling off overnight when the air temperature drops. In the coldest winter months heating the pool can be a problem, with the water temperature dropping down overnight. Florida has a temperate climate but we do get cold fronts coming in from the north that can bring overnight low temperatures in the 30’s and 40’s – these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at 84 degrees. Especially where pool heat is provided via an electrical heat pump, if the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool to the desired temperature is outside of the Company’s control and is regarded as an act of nature. Please note that cold weather does NOT constitute a mechanical failure and no refunds will be given for problems that are due to cold weather.

32.) How do I lock/unlock our home?